When you purchase a product through PSBSpeakers.com, you are ensured three services from PSB.
1. 60-day Money Back Guarantee
We know you will enjoy listening to your music with PSB Speaker, so the PSBspeakers.com store offers a 60-day money-back guarantee* to make sure it's the right high-performance music system for you. If you are not happy with your purchase, refer to "How do I request a refund?". Although PSB Speakers do not charge our customers for shipping, should you wish to return the item within the first 60 days for any reason other than warranty, you will be required to pay for return shipping (flat rate $40)** to our warehouse.
*This policy covers purchases on the PSBspeakers.com store. When the product is received in good condition, we will refund your full purchase price, including tax.
**$40 flat rate shipping cost is deducted from the refund at the time of return and refund processing. We reserve the right to charge additional shipping costs ($100) for packages that weigh more than 75lbs or Towers. You will be notified of additional charges before return labels are issued.
***A $500 restocking fee will apply to the Synchrony series.
2. Free Shipping
PSB Speakers offers free shipping for all products purchased from our website. Once you have successfully purchased an item from PSBSpeakers.com and payment has cleared, the shipping information will be sent directly to you. In most cases, please allow 2 business days for your shipment* to leave the warehouse.
*Shipping may take longer due to:
- Holidays or office closures
- Size of shipment (larger shipments that require special courier delivery)
For any Order Information or Shipping Information, please click here.
3. Customer Support
We want to give you the best buying experience possible on the internet. If you experience an issue with any PSB product, please contact the support team in the PSB Support Center. Our team is ready to assist you in diagnosing and solving any issues that you may experience when using a PSB product. If we are unable to resolve the issue via our Support Center, you may be entitled to a warranty claim under the terms of PSB’s limited warranty.
If you purchased a PSB product from an authorized PSB retailer, please contact the PSB distributor in your country for assistance with warranty claims. PSB authorized distributors to determine the warranty policy for PSB products in their own country and only validate the warranty in the country where the product was purchased.