To request a refund when you check out as a guest:
- Submit your request for a refund using this return request form. You would require the order number, billing last name, and email address used for the order.
- Allow 48 hours for our sales team to review and evaluate your request.
- Upon approval, a PSB Speakers RMA number and return shipping information will be sent to your email.
- Provide the sales team with tracking information of the returned item (return shipping costs will be evaluated by the sales team. If the product is under warranty, the PSB Speakers will pay for return shipping costs).
- Your return item will be inspected upon arrival before your refund is processed.
If you purchased prior to April 14, 2026, please click here to open a support ticket to facilitate return/exchange requests.