PSBSpeakers.com Store – Returns and Cancellations
If you are not 100% satisfied with your purchase from the PSBspeakers.com store within the first 60 days, please contact customer service for a full money-back guarantee*. If you’re outside 60 days of your original purchase date, please contact our support team in the PSB Support Center for assistance.
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| Canada | USA | United Kingdom | European Union |
60-day Money Back Guarantee
We know you’ll enjoy listening to your music with PSB Speaker so the PSBspeakers.com store offers a 60-day money-back guarantee* to make sure it's the right high-performance music system for you. If you’re not happy with your purchase, simply contact the PSBspeakers.com customer service team in your region below within 60 days of delivery to receive a Return Material Authorization (RMA) number to return your purchase and receive a refund. Although PSB Speakers do not charge our customers for shipping, should you wish to return the item within the first 60 days for any reason other than warranty, you will be required to pay for return shipping to our warehouse.
*This policy covers purchases on the PSBspeakers.com store. When the product is received in good condition, we will refund your full purchase price including tax.
How to process a 60-day return:
All 60-day returns must have a corresponding Return Merchandise Authorization (RMA) number. You can receive an RMA and return shipping instructions from the PSBspeakers.com store by contacting the customer service link for your country above.
Your refund credit will appear on your card 5-7 days after receipt of returned goods in original condition.
Cancellations
You can submit a request to cancel your PSB order on the same day the order was placed (unless your product is on backorder). Please note that your request may not be able to be approved because your order has already been shipped.
Simply contact the Psbspeakers.com customer service team in your region above to submit a request to cancel your order. You can also check the status of your order here before canceling